These general terms and conditions govern the operation of the shop, the rights of its users and the business relationship between the seller (the tunerscapital.eu and tunerscapital.si shop, operated by Weblooc d.o.o.) and the buyer (you). They are drawn up in accordance with the Slovenian Consumer Protection Act (ZVPot-1) and Directive 2011/83/EU on consumer rights; this does not limit the mandatory rights you have as a consumer under the law of your country of residence. The shop is operated by Weblooc d.o.o.
Payment methods
- Payment by card (Visa, Mastercard, American Express…) via Stripe
- Apple Pay and Google Pay
- Payment via PayPal
More information is available on the Payments page.
Prices
All prices are in euros and include Slovenian value added tax (VAT) at the rate of 22%. Businesses from another EU member state with a valid VAT identification number (checked in the VIES system) buy without VAT (exempt intra-Community supply) – the VAT is accounted for by the buyer. The seller reserves the right to change prices daily.
The sales contract between the seller and the buyer is concluded when the seller confirms the order (the buyer receives an e-mail with the current order status: Processing). From that moment all prices and other conditions are fixed and apply to both the seller and the buyer.
Ordering process
With the first purchase the visitor receives a username and password (registers) and accepts the terms and conditions.
The username and password uniquely identify the user and link them to the data entered.
We will let you know by e-mail that your registration and first order were successful. We also keep you informed by e-mail about every further step until your order is dispatched.
If you already have a password, i.e. you have already made your first purchase, simply log in and start shopping.
1. After placing an order, the buyer receives an e-mail confirming that the order has been received, together with an order summary. At this stage the buyer can cancel the order within one hour. Detailed information on the status and content of the order is always available to the buyer on the seller’s website.
2. If the buyer does not cancel the order, it goes into further processing: the seller reviews it, checks the availability of the ordered items and confirms the order or rejects it, stating the reason. To verify the details or ensure accurate delivery, the seller may call the buyer on their contact telephone number. At this stage the contract for the purchase of the ordered items between the buyer and the seller is concluded.
3. The seller prepares and dispatches the goods within the agreed time and informs the buyer by e-mail.
Right of withdrawal and returns
As a consumer, you have the right to withdraw from the contract without giving any reason within 14 days of receiving the goods; please notify us of your withdrawal by e-mail to info@tunerscapital.si. The goods must be returned no later than 30 days after the notice of withdrawal.
The right of withdrawal allows you to open and inspect the item and, if it does not suit you or does not meet your expectations, withdraw from the purchase. If the item is faulty or does not work when purchased, this is a complaint, not a withdrawal.
Returned goods must be undamaged, in their original packaging and in the original quantity. If the value of the goods has been diminished by handling beyond what is necessary to establish their nature, characteristics and functioning, the refund will be reduced accordingly.
More information is available on the Returns policy page.
Warranty
Items come with a warranty if this is stated on the warranty card or on the invoice. The warranty is valid when the instructions on the warranty card are followed and the invoice is presented. Warranty information is also given on the product page. If there is no warranty information, the item has no warranty or the information is not currently available; in that case the buyer can contact the seller, who will provide up-to-date information. The manufacturer’s warranty does not limit the buyer’s statutory rights in the event of a lack of conformity of the goods.
More information is available on the Returns policy page.
Delivery
The seller will deliver the goods or service within the agreed time. Parcels are delivered by carriers (e.g. GLS, DPD or Pošta Slovenije) that the seller selects depending on the destination and the size of the parcel. We deliver to Slovenia, Croatia, Italy, Austria, Germany, Hungary, the Czech Republic and Slovakia.
More information is available on the Delivery page.
Protection of personal data
The seller undertakes to protect all of the user’s personal data at all times.
The seller will use personal data solely to fulfil orders (sending information, offers and invoices) and for other necessary communication.
Under no circumstances will user data be passed on to unauthorised persons.
Users are also responsible for protecting their personal data by keeping their username and password secure.
More information is available on the Data protection page.
Communication
The seller will contact the user by means of distance communication only if the user does not explicitly object to this.
Advertising e-mails will be clearly and unambiguously marked as advertising, the sender will be clearly identifiable, campaigns, promotions and other marketing techniques will be labelled as such, the conditions for taking part will be clearly stated, and the way to unsubscribe from advertising messages will be clearly explained.
Disclaimer
The seller makes every effort to keep the information published on its website accurate and up to date. Nevertheless, products, their availability and prices may change so quickly that the seller is unable to update the website in time. In such a case the seller will inform the buyer of any changes and try to agree on a solution that satisfies both the buyer and the seller.
In most cases the product photos show the actual product model, but all photos should be regarded as illustrative, as they do not guarantee the properties of the product.
Complaints
Claims not related to the right of withdrawal, as well as complaints, can be sent by e-mail to info@tunerscapital.si. Within five working days the seller will confirm receipt of the claim or complaint, tell the user how long it will take to handle it and keep them informed throughout the process. The seller will do its best to resolve any disputes amicably. If we cannot resolve a dispute amicably, the consumer may turn to an out-of-court consumer dispute resolution body or the competent court. The seller does not recognise any provider of out-of-court consumer dispute resolution.